Promise Keepers NZ reserves the right to change these terms and conditions for future orders. We recommend that you read these terms carefully each time you place an order. By confirming your order you are agreeing to the outlined terms and conditions, as well as other appropriate policies (such as our Privacy Policy).
Promise Keepers NZ is New Zealand owned and operated. All prices on our website are quoted in $NZD inclusive of GST. All disputes and disagreements fall within New Zealand law and jurisdiction.
PLACING AN ORDER FOR PRODUCTS
By using the shopping cart feature on the Promise Keepers NZ website you are submitting an offer to purchase a particular product for the price notified—including the delivery and other charges and taxes—at the time you place the order. This order will be subject to the terms and conditions that are outlined here.
ACCEPTANCE OR REJECTION OF AN ORDER
In certain circumstances, Promise Keepers NZ may need to decline your order. This may happen if the product you have requested is not available. When we have received your order, we will confirm this via email. We will then also notify you of our ability to supply your order. This will be done within a reasonable period from the time you placed the order.
DAMAGED PRODUCT, RETURNS, REFUNDS AND EXCHANGES
Nothing in our Returns Policy is intended to limit any legal rights you may have under the New Zealand Consumer Guarantees Act or any other appropriate legislation.
Products purchased online can be returned, subject to the following conditions:
FAULTY AND/OR DAMAGED GOODS
Goods that were delivered damaged or faulty please contact us at pk@promisekeepers.org.nz and we will arrange their exchange or return. If returned, we will refund your purchase in full.
Please note: When a refund is granted, we will refund the original purchase price via the method of payment indicated on the receipt. (E.g. if the purchase was made using a credit card, the refund will be made to your credit card account.)
DONATION CANCELLATION POLICY
Promise Keepers NZ appreciates your support. If you have made an error in making your donation or change your mind about contributing to Promise Keepers, we will honour your request for a refund made within 15 days of your receipt of your donation.
To request a refund, please call 09 300 7337 or email pk@promisekeepers.org.nz Refunds are made using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.
If you require assistance, please call us on 09 300 7337 during office hours (9am - 5pm, Monday through Friday).
You can read the donation policy [here]